Shipping and Store Policies

Your Security

Orders placed that are over $500 USD in value and are scheduled to be shipped are subject to additional security verification via phone and/or email. We may also request a photo copy of your driver's license and verify the credit card used in the purchase.

Your order may be subject to cancellation if there is no return communication upon this request, or if our security terms are not met within seven business days.

All orders, unless noted as a pick up in our stores, are shipped from our Portsmouth, NH warehouse. Please contact us with any questions or concerns on shipping or the online purchase process.

Accepted Payment Methods

We accept the following payment methods: PayPal, Visa, MasterCard, American Express, and Discover.

Returns

If there’s a problem with something you purchased from us, returns can be brought back to one of our locations or shipped back to us. Shipped returns must have a provided tracking number and may be subject to mandatory insurance coverage based off item value. We do not accept Collect on Delivery services (CODs).

Proof of purchase/receipt is required for all returns, and items must have all associated product tags and packaging. We will refund shipping costs on damaged or incorrect merchandise received. Merchandise returned that appears used will be subject to a restocking fee. Labor charges are non-refundable (e.g. custom built wheels).

All special ordered bicycles and merchandise are subject to a 20% restocking fee.

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail. All on sale or closeout items are final. All bike sales are final.

In-Store Pickup

In-store pickup orders will be ready after 4:00 pm the same day if received by 11:00 am Monday through Friday.* Orders placed after 11:00 am or on the weekend will be fulfilled as soon as possible, but may not be ready for pickup until the next business day. In-store pickup orders need to be picked up within 10 days or the order may be cancelled, unless special arrangements have been made. Special orders that are not picked up within 10 days may be subject to cancellation and restocking fees. All items marked ready for "In-Store Pickup" are subject to availability and current stock on hand. We try our best to match our online inventory with what's in-store, but we are human. Please give us a call or shoot us an email if you would like to confirm availability and order ETA prior to completing a purchase.

* Please check our Locations page to verify store hours for available order pickup days. We may be closed during parts of the week through the winter months.

Local Delivery

We will deliver anything you want! A new bike, that must have helmet for your nightly ride, or your son or daughter's birthday bicycle.

Delivery Charges are as follows:

10 mile radius - $25
11-50 mile radius - $100

Please call one of our stores to schedule a delivery:

Portsmouth, NH: 603-427-2060

Wellesley, MA: 508-309-7001

Shipping Fees

Three shipping options are offered for merchandise delivery:

Standard: $15.00 (5 to 8 business days)
Premium: $45.00 (3 to 5 business days)
Express: $55.00 (2 to 3 business days)

Please note that some items may be subject to additional shipping charges because of size or weight.

Sorry, but we do not ship outside of the Contiguous U.S.

Backorders

Some items may be unexpectedly out of stock with restock ETAs that are longer than normal. In the event an item is backordered, we will reach out to you via email or phone with an estimated restock date and any available alternatives (if available). There are no fees should you decide to cancel the order. In orders with multiple items, only in-stock and available items will be charged to your credit card. Should multiple shipments be required to fulfill an order, the total shipping charge between the multiple shipments will not exceed the amount invoiced on the original order.

Prices and Information

We try our best to maintain accurate pricing and information on our online store, and across the website. Please let us know if you believe something has been posted or priced in error via our Contact Us page. We apologize in advance should a mistake cause you any inconvenience.